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  • How should I care for my soy wax candles from Designs By Shay?
    Proper care of your soy wax candles from Designs By Shay ensures their longevity and optimal performance. Here are some essential tips: 1. **Trim the Wick:** Before lighting, trim the wick to 1/4 inch. This helps prevent soot buildup and maintains an even burn. 2. **First Burn:** Allow the candle to burn long enough for the melt pool to reach the edges of the container during the first burn. This helps prevent tunneling and promotes an even burn for future uses. The suggested time frame is 3 hours. 3. **Avoid Drafts:** Keep the candle away from drafts, vents, or air currents. This will help prevent uneven burning and excessive dripping. 4. **Burn Time:** For best results, do not burn your soy wax candle for more than 3-4 hours at a time. Overburning can cause the wick to move or slant. 5. **Storage:** Store your soy wax candles in a cool, dry place away from direct sunlight. Soy wax is sensitive to temperature and light and may discolor or melt if not stored properly. 6. **Safety:** Always burn candles within sight and keep them out of reach of children and pets. Never burn a candle near anything that can catch fire. By following these care instructions, you can enjoy the beautiful, handcrafted soy wax candles from Designs By Shay to their fullest potential.
  • How should I care for my handmade beaded wine glasses from Designs By Shay?
    To ensure the longevity and beauty of your handmade beaded wine glasses from Designs By Shay, it’s important to follow these care instructions: 1. **Hand Wash Only**: Always wash your beaded wine glasses by hand, using lukewarm water and a mild detergent. Avoid using dishwasher machines, as the intense heat and water pressure can damage the beads and the adhesive. 2. **Handle with Care**: Be gentle when washing to prevent any beads from coming loose. Use a soft sponge or cloth to clean both the glass and beaded areas. 3. **Drying**: After washing, gently pat the glasses dry with a soft, lint-free cloth. Allow them to air dry completely before storing or using them again. 4. **Avoid Soaking**: Do not soak the glasses in water for extended periods, as this can weaken the adhesive and cause the beads to loosen or fall off. 5. **Storage**: Store your beaded wine glasses in a dry, cool place. To protect the beaded elements, consider storing them in their original packaging or wrapped in a soft cloth to avoid scratching or damage. By following these guidelines, you can maintain the condition of your handmade beaded wine glasses and continue to enjoy their unique beauty for many occasions to come. Designs By Shay takes pride in the craftsmanship of their products, and proper care will ensure they remain a cherished part of your daily life.
  • Can I create my own beaded glass with Designs By Shay?
    Absolutely! Designs By Shay offers a personalized experience where you can design your own beaded wine glasses. We believe in turning your unique vision into reality. Whether you have a specific color scheme in mind, a design you'd like to incorporate, or even a special occasion that you're celebrating, we are here to guide you through the customization process. On our Shop page, just scroll down to Custom Color Beaded Glasses. Here you can choose your glass, and up to three (3) colors that reflect your style. Once you've made your selections, just add it to the cart. If you are looking for a design that you do not see on our website, just complete the form to contact us and leave all details there, and someone will get back to you during normal business hours. If we can not accommodate you, we will let you know as soon as possible.
  • What are the hours of operation for Designs By Shay?
    Designs By Shay is an online business so you may place an order anytime day or night. We operate during the following hours: Monday through Friday from 10:00 AM to 6:00 PM. We are closed on Holidays. If you need to speak with us outside these hours, please reach out via email at Designsbyshay@yahoo.com, and we will do our best to accommodate. Thank you for considering Designs By Shay for your design needs!
  • What is the shipping process for handmade beaded wine glasses from Designs By Shay, including destinations, rates, and delivery times?
    At Designs By Shay, we take pride in delivering our handcrafted beaded wine glasses to all our customers. Once your order is placed, it typically takes about 5-7 business days to craft your handmade beaded wine glass with the utmost care and attention to detail. After the crafting process, delivery times vary depending on your location: - **Domestic (within the U.S.):** 3-5 business days, $15 We currently do not ship outside of the US. Designs By Shay strives to provide a seamless and enjoyable shopping experience for our customers and at any time if you have any issues with shipping, please contact us.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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